HUNDREDS of British Airways passengers are experiencing problems with both the airline’s app and website.
Customers facing issues with the British Airways website rushed to X (formerly Twitter) on July 17, 2024 to report the outage.
On July 17, 2024, hundreds of passengers reported outages on the app and website, leaving them unable to login to key services.
One person wrote on the social media platform: “App not working, desktop login requests going round in circles and clearly hundreds of others having the same issue…”
The user uploaded a graph along with their post, showing increased searches for outages on the airline’s platforms.
In a response, British Airways said: “We’re aware some customers are experiencing issues with our website and the BA App.
“We’re looking into this and expect to have it resolved.”
Other customers also message the airline on X to vent their frustration, with one simply stating: “Am I the only one who can’t log in to their British Airways Execustive Club account today?
“Seriously, their IT system is really not fit for purpose.”
Another person wrote: “I’m having terrible problems with your website as it is impossible to log in!
“Constant error messages across multiple error messages.”
It is not yet known how many passengers have been impacted by the outage and when it will be resolved.
What should I do if I can’t check-in or access my boarding pass?
If you can’t access the website for your flights or boarding pass, you should contact customer service via their social media channels.
Or you can call the customer service number on 0344 493 0787.
If you need to visit the airport in the upcoming hours, then passengers should go to the BA help desk on arrival.
Customers who are unable to check-in to their flight should head to the airport early where any issues should be resolved.
Sun Online Travel have contacted British Airways for comment.
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